CORPORATE SOCIAL RESPONSIBILIY (CSR) CAP CHEMICALS, through its certifications and recognition, by various third parties certification bodies, integrates the requirements linked to : Organization governanceHuman rightsLabor praticies Consumer issues The environmentsFair operating praticiesCommunity involvement and development 7 Major orientations Involve and get our stakeholders to adhere to our CSR commitment.Maintain our CSR management system, promote the main principles of sustainable development to our internal and external stakeholders, and mobilise our main partners in this process (ethics charter, CSR charter).Ensuring high customer satisfaction.Satisfaction index above 8.5/10. Our customers have access to us within a maximum of 2 hours in case of needs.Guarantee the control of our services.Projects controlled from manufacturing to delivery to our customers 100% of delivery times respected. 100% of products delivered in accordance with specifications.Efficient human resources.Ensuring a high level of service through regular training of the company's employees and the Manager (achieving the annual training plan). Recruiting young people in training, through work-study programmes, to teach them this specific trade and ensure the company's development.Quality partners.Working with a limited number of suppliers in a relationship of trust and loyalty 100% of our suppliers are evaluated, at least on quality and if possible, on environmental and H&S aspects. 90% of supplier invoices are paid within the deadlines set in the contracts.Minimisation of safety risks and incidents.0 work-related accidents, 0 safety incidents, 0 absenteeism.Controlling direct and indirect environmental impacts.Monitoring and reduction of our energy consumption (electricity and fuel), through sobriety and awareness in terms of heating, lighting, IT and travel. Prioritisation of public transport (>50%) over private vehicles. Selective sorting of office waste. Minimisation of paper consumption through the digitalisation of processes. 100% of paper consumed is PEFC. 80% of consumable purchases are identified as "green" by suppliers.